Lead a high-performing customer service team while shaping the future of customer experience through technology, coaching, and continuous improvement.
Logan Services is seeking an experienced Customer Service Manager to lead our growing Customer Service Department. This role is ideal for a proven leader who enjoys developing people, improving processes, leveraging technology, and delivering an exceptional customer experience.
You'll oversee a team of Customer Service Representatives, drive department performance, optimize customer service operations, and help implement AI-powered customer experience solutions that improve efficiency and customer satisfaction.
Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring exceptional people, investing in leadership development, and creating opportunities for long-term career growth. When you join Logan, you're joining a company committed to innovation, employee development, and delivering best-in-class customer service.
As the Customer Service Manager , you'll lead the strategy, performance, and daily operations of our customer service department while continuously improving the customer experience across every touchpoint.
People First – We lead with respect, compassion, and care because people are at the heart of everything we do.
Agile – We embrace change, adapt quickly, and continuously improve.
Radical Ownership – We take responsibility, solve problems, and lead by example.
Teamwork – We achieve more together through collaboration, trust, and communication.
Excellence – We continually raise the standard and strive to exceed expectations.
This is more than a customer service management role. It's an opportunity to shape the customer experience for a growing company while developing future leaders, improving operations, and implementing innovative technology that drives long-term success.
If you're a customer-focused leader who enjoys building teams, improving processes, and delivering exceptional service, we'd love to hear from you.
Apply today to join the Logan Services leadership team.
Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
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