Job Description
Job Summary
We are seeking a detail-oriented Customer Service Rep, also known as a Customer Experience Representative, for an on-site call center and client care role in Oxnard, CA. This position is ideal for a customer-focused professional with strong email communication skills, high-volume call center experience, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Handle high volumes of incoming customer calls and emails in a friendly, professional, and timely manner.
- Assist customers with product questions, service inquiries, order updates, order changes, and issue resolution.
- Maintain accurate customer account information and document communications in CRM and related systems.
- Resolve customer concerns by identifying the issue, determining the best solution, coordinating follow-up, and ensuring customer satisfaction.
- Support sales and internal teams with quotes, freight quote requests, order information, and customer updates.
- Manage an assigned territory while building positive customer relationships and delivering a high level of service.
Compensation and Benefits
- Pay: $23 to $25 per hour.
- Location: On-site in Oxnard, CA.
- Type: Direct Hire.
- Background check and drug screen required.
- Must be able to start on Monday, September 14th.
Required Qualifications and Skills
- Manage high-volume customer communication through phone and email.
- Support order changes, customer account updates, quotes, and issue resolution.
- Use CRM, Outlook, and order management tools to track customer activity and follow-up.
- Build customer relationships while supporting assigned territories and internal teams.
- 3-5 years of customer service, call center, client care, or related customer support experience.
- Strong email communication skills with excellent grammar, spelling, and professional written communication.
- Excellent phone etiquette, active listening skills, and verbal communication abilities.
- High attention to detail with strong organizational and follow-up skills.
- Ability to prioritize, multitask, and work effectively under deadlines.
- Proficiency with Microsoft Outlook, including inbox management, reminders, and follow-up tracking.
- Familiarity with CRM systems and customer service practices.
- Working knowledge of Microsoft Office, including Excel and Word.
- Ability to quickly learn products, company processes, and service standards.
- Dependable work ethic with strong attendance and reliability.
- Open to feedback and able to adjust communication or processes as needed.
- High school diploma, GED, or equivalent required.
- Basic math skills required.
Preferred Qualifications
- Experience supporting high call volume and high email volume environments.
- Previous experience in a call center, customer experience, order processing, manufacturing, promotional products, printing, or distribution environment.
- Experience using accounting software, contact management systems, inventory software, internet-based tools, or order processing systems.
- Stable work history with demonstrated longevity in previous roles.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Job Tags
Hourly pay, Temporary work, Work at office