Job Description

Job Description and Duties

Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic IT Manger with deep operational knowledge and practical experience applying ITIL framework to run an enterprise-level service desk as well as experience with technical infrastrucutre, supervisory leadership, and IT procurment and resource management.

If this is you, then CDI may be the employer for you!

Under general direction of the Statewide Network Support Bureau Chief, Information Technology (IT) Manager II, the IT Manager I supervises the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain. The incumbent leads a group of technical personnel performing microcomputer and networking support for the California Department of Insurance (CDI) Los Angeles Regional office and the CDI Fraud offices in Santa Ana, Orange, Rancho Cucamonga and City of Commerce. The incumbent performs duties in support of the most complex IT systems and provides high level technical oversight and supervision of technical staff supporting the network environment used by the CDI.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (

New to state service? Learn how to apply

Please, take two minutes to  check us out .

You will find additional information about the job in the .

Working Conditions

• The incumbent must be able to work in a high-rise building.
• The incumbent may telework in accordance with CDI's Telework Policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.
• Occasional travel may be required within and/or outside the state of California via private or public transportation (i.e., automobile, airplane, etc.). Travel may include overnight stay.
  
• Overtime will/may be required.
  

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Exam list eligibility - refer to exam link below.
• Transfer eligibility, if applicable, for current/former civil service employees
• Statement of Qualifications
• Degree and/or School Transcripts
• Resume

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• ITIL Framework & Service Delivery Excellence
  • ITIL Mastery: Deep operational knowledge and practical experience applying the ITIL framework (specifically Incident, Problem, Change, and Request Management) to run an enterprise-level service desk.
  • Service Levels: Proven experience establishing, monitoring, and reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to optimize customer support operations.
• Technical Infrastructure & Distributed Support
  • Client Domain Technical Knowledge: Strong understanding of microcomputer environments, endpoint security, local network configuration tools, and operating system deployment (Windows11 and M365).
  • Multi-Site Remote Operations: Experience managing distributed technical support operations across geographically separate regional or field offices (e.g., managing desks across Los Angeles, Sacramento, Oakland, and fraud offices).
• Supervisory & Personnel Leadership
  • Resource Optimization: Demonstrated ability to manage, mentor, and evaluate technical staff under a high-volume ticketing environment while maintaining morale and reducing burnout.
  • Training & Onboarding: Experience creating structured technical training paths and documentation protocols to eliminate single points of failure on the HelpDesk tier.
• Procurement & Resource Management
  • IT Asset & Procurement Lifecycle: Experience managing hardware/software asset lifecycles, evaluating client-side IT expenditures, and drafting procurement justification documents or Statements of Work (SOW) for deployment rollouts.

Benefits

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Examination Information

Step 1 - If you have not taken the Information Technology Manager I examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Information Technology Manager I :  Exam Bulletin

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.

Job Tags

Permanent employment, Full time, Work at office, Local area, Remote work, Flexible hours, Night shift

Similar Jobs