Job Description

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Job Summary

The Customer Service Representative position provides service to patients from RadNet East Coast and West Coast facilities. This position is responsible for answering incoming patient phone calls and billing inquiries within a high volume call center environment related to services billed in an efficient, friendly, courteous, tactful, calm and helpful manner.

Essential Duties and Responsibilities

• Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
• Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
• Update patient demographics and insurance information as needed.
• Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
• Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
• Process payments over the phone from patients.
• Negotiate payment arrangements with patients.
• Explain insurance company's explanation of benefits (EOB).
• Participate in projects/meetings and perform other duties as assigned by management.
• Other duties as assigned.

Requirements

Minimum Qualifications, Education and Experience

• Experience working in a high volume call center.
• Ability to accurately & efficiently work in a fast paced environment.
• Outstanding customer service skills; must be able to maintain a tactful demeanor, be compassionate, courteous, and helpful.
• Strong attention to detail, excellent organizational skills, and the ability to multi-task.
• Proficient computer skills; ability to type 30+ WPM and 10-key, and experience with Excel I would say MS Office Word and Outlook. Excel is a plus.
• Excellent written and verbal communication skills.
• Analytical and problem solving skills, and the ability to research issues and provide solutions.
• Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
• Ability to embrace change and respond appropriately even in challenging situations.
• High School Diploma.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 10 pounds, occasionally.

Pay Range: $20.00 - $21.00/hr

Working Environment

Representatives work in a medical office setting with low to moderate noise level.

Bilingual Language skills are a plus!

We offer career advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, inter-company transfer opportunities, hands-on training, and a host of other perks! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws.

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