Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

Under the direction of the Supervisor I, the Performance Management analyst serves as a management consultant independently performing the more responsible, varied, and complex performance management tasks. Possesses a full understanding of appropriate personnel management methodologies available for managing employees within the three-phased system of discipline and coaching supervisors on appropriate implementation of such methods throughout the discipline process. Focuses on providing premier customer service to all Department of Health Care Services (DHCS) supervisors, managers, and employees.

Have questions and/or need assistance? Contact recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process!

You will find additional information about the job in the .

Working Conditions

Please refer to the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following simple steps

1. Review the education and experience minimum qualifications (MQ’s) of the Analyst series . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
4. Once you have applied, take the Analyst II exam

Education: If you meet the minimum qualifications with an education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) with their application for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position. The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS with additional information about their experience and qualifications concisely in writing. DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not replace the SOQ.

The SOQ must be no more than two pages in length, single-spaced, and in an Arial 12-point font. You must in dicate your Full Name and Job Control Number at the top right corner and answer the following questions :

1. Please describe your experience with performance management. Additionally, how do you define performance management?
2. Describe your understanding of effective communication. How do you use it to support your work and contribute to positive outcomes?

Candidates who do not complete and submit an SOQ may not be considered for this position.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to demonstrate effective verbal and written communication
• Experience in facilitating and presenting at training and group meetings
• Experience working with internal and external customers/stakeholders
• Ability to prepare clear, well-written and well-organized documents
• Strong interpersonal and organizational skills
• Self-starter and possess the ability to work in a team environment
• Ability to maintain a high degree of confidentiality, initiative, and accuracy in performing tasks

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's  California State Civil Service Employee Benefits Summary

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework and Salary Information

Telework: This position is currently eligible for teleworking up to one day per week and is required to report in person a minimum of four days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’s Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement is considered for an employee’s designated office and residence, subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capitol Avenue, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 Agreement

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs each employee to receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Refer to the Statement of Qualifications Requirement Section for instructions. Please note that a Statement of Qualifications (SOQ) is required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ, or with an SOQ that does not follow the required format, or those that do not respond to the specific questions may not receive further consideration and may be excluded from the hiring process. 

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