Job Description

Salesforce Business Analyst
Requires US Citizenship due to clearance requirements
Remote role


Joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities.


Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet the business needs.


Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.



The most important thing for candidates to posses is the ability to convey ideas or requirements in written form, as well as the ability to understand and incorporate written feedback; this is 95% of the role.


Working with the internal technical team to talk about the proposed solution


technical knowledge to understand how a scrum team and a release process works as well as interpret what the client says


Creating a PowerPoint or document to convey that solution to the customer


Participating and or leading the discussion with the customer


Capturing high quality notes and action items Incorporating this feedback into the next iteration.


creating very clear and concise user stories and reviewing with internal technical team and customer to ensure both parties are clear on what’s proposed


Selected candidate needs to know PRODUCT, PROCESS, and POLICY:


PRODUCT - Our Salesforce product is custom coded, so candidates need to understand Salesforce vernacular and processes.


PROCESS – We operate in relatively industry standard ways, so having a technical background helps you understand our processes – how a scrum team operates, how we go from business need > requirements > user stories > development and beyond. However, we receive a large amount of customer review/feedback on every single presentation, document, and user story.


POLICY – if candidates have a background the no surprises act or healthcare policy it’s preferred, but if they don’t they need to be capable and willing to learn.

Requirements:
Bachelor’s degree or higher
Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce certification will be verified on Trailhead.
6+ years of working with business processes and re-engineering
5+ years capturing requirements and writing using the Gherkin method
3+ capturing and writing user stories
3+ business processes and business analysis experience in a system engineering or software application environment
In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
Hands-on experience using JIRA, Confluence, and SharePoint
Proficient using MS Office, including Word, Excel, and PowerPoint.
Experience working in a Scrum and/or SAFe Agile environment
Proficient designing and building reports





Preferred Skills:
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/heath care experience
Experience working with data and completing data analysis activities
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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