Job Description

Crafting the world’s finest coffee, one meaningful moment at a time  

We believe in creating a warm and welcoming space where every cup of coffee sparks connection . Every shift is a chance to brighten someone’s day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community.  

SUMMARY  

A Starbucks Barista is responsible for assisting guests in the coffee shop by preparing beverages and food items, cashiering, stocking, cleaning the café and providing exceptional service to guests . Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintaining work areas. Input orders into register system and collect payment from customers . Take orders, record in Micros Oracle system and prepare food and coffee beverages. Ensure that appliances ( e. g. coffee makers) are turned on/off at the appropriate times . Bus coffee cart areas and tables. Clean dishes, utensils, work areas, tables, and equipment throughout the day. Obtain changes required for expected business level. Count bank at begin/end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.  

STORE/SHIFT HOURS & AVAILABILITY REQUIREMENTS  

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation 
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays 
• Opening shifts start at 5am 
• Closing shifts end at 6pm
• Weekends and holidays are a must.
• Preference to individuals with open availability 

  QUALIFICATIONS  

•  Food/Beverage Service Worker Permit, where applicable. 
• Read, write and speak English fluently. High school level math comprehension. 
• Exceptional customer service experience - Friendly attitude with a passion for making people smile
• Basic knowledge of computers. 
• Ability to communicate effectively with the public and other employees. 
• Ability to stand for entire shift and lift/push/pull 40lbs+ 
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations 
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients 

PERFORMANCE STANDARDS  

  CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely , friendly, professional manner. WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated ; require typical amount of supervision; accept work assignments without complaints.  

PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.  

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.  

MONEY HANDLING/CASH CONTROL: Follow hotel audit standards for cash handling; keep accurate amounts in cash drawer/apron; report tips accurately; give proper change; accurately post charges to suite; accurately calculate guest check totals; correct over-rings; meet hotel standards for guest checks; advise manager of shortages.  

  ESSENTIAL FUNCTIONS  

•  Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. 
• Complete all accounting/financial transactions in accordance with hotel and Starbucks audit standards. 
• Greet guests according to standards & deliver exceptional guest experiences.
• Maintain work areas clean and organized. Report all unsafe conditions immediately. Use proper procedures for handling cash. 
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 
• Maintain cleanliness of coffee shop by wiping counters and organizing items per Starbucks Standards 
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and Starbucks presentation standards Open and close to standards. 
• Attend required meetings. 
• Complete other duties assigned by supervisor to include cross training. 

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