Job Description

POSITION SUMMARY

The Continuous Improvement Analyst is a senior-level position responsible for evaluating, analyzing, and enhancing organizational performance across multiple program areas. This role serves as a flexible resource to identify gaps, inefficiencies, and opportunities for growth within SERCO of Texas operations. This position is designed to provide cross-functional support wherever improvement is needed across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Improvement

• Evaluate current workflows, procedures, and service delivery methods to identify inefficiencies and areas for enhancement
• Develop, recommend, and implement process improvement strategies aligned with organizational goals
• Lead continuous improvement initiatives and monitor progress toward measurable outcomes
• Collaborate with department leads and frontline staff to redesign processes for greater efficiency and effectiveness
• Document improved processes and ensure proper implementation across teams

Data Analysis & Reporting

• Collect, analyze, and interpret program data to identify trends, performance gaps, and opportunities for improvement
• Develop and maintain dashboards, scorecards, and performance reports for leadership review
• Present data-driven findings and recommendations to senior management and stakeholders
• Track key performance indicators (KPIs) across program areas and provide regular progress updates
• Utilize data to support decision-making and strategic planning efforts

Program Compliance

• Monitor program activities to ensure adherence to federal, state, and local workforce regulations and contract requirements
• Conduct internal audits and quality assurance reviews across program areas
• Identify compliance risks and work with leadership to develop corrective action plans
• Stay current on workforce development policies, regulations, and best practices
• Support preparation for external monitoring reviews and audits

QUALIFICATIONS

Education

• Bachelor's degree in Business Administration, Public Administration, Social Sciences, or a related field required
• Master's degree preferred

Experience

• Minimum of 5 years of experience in process improvement, program analysis, or a related field
• Experience in workforce development, social services, or a similar environment strongly preferred
• Proven track record of leading improvement initiatives and delivering measurable results

Skills & Competencies

• Strong analytical and critical thinking skills with the ability to interpret complex data
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Familiarity with data visualization tools and reporting platforms
• Ability to work independently and collaboratively across multiple departments
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Knowledge of workforce development programs and compliance requirements preferred

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods and work at a computer workstation
• Occasional travel to various SERCO of Texas locations may be required

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

SERCO of Texas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable federal, state, or local law. SERCO of Texas is committed to providing a workplace free from discrimination and harassment and complies with all applicable equal employment opportunity laws and regulations.

In accordance with the Americans with Disabilities Act (ADA) and applicable state law, SERCO of Texas will provide reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to participate in the job application or interview process, or to perform the essential functions of the position, please contact the Human Resources Department.

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